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Press Release

Herausgeber: wpd windmanager GmbH & Co. KG.

Top marks for wpd windmanager

- Customer satisfaction survey 2021: customers very satisfied with operational management

© wpd windmanager GmbH & Co. KG
© wpd windmanager GmbH & Co. KG
Bremen (renewablepress) - The quality of a service provider is reflected by the satisfaction of its customers. To continuously enhance its own services, wpd windmanager GmbH & Co. KG conducted another customer satisfaction survey at the end of 2021. On a scale of 1 to 10, customers rated, among other things, the cooperation and the quality of the services related to the operational management of wind and solar farms.

"A particularly high praise was given to our employees," explains Nils Brümmer, Managing Director at wpd windmanager. "The customers rated our professional competence with 9.3, the reliability with 9.5, the accessibility with 9.2 and the friendliness with 9.7." Compared to the last survey in 2019, wpd windmanager has thus significantly improved its rating in all four categories. Notably, all customers indicated that they did not notice any changes in services during the Covid period and the work in the home office.

Even more customers convinced

In terms of satisfaction, customers also gave wpd windmanager an excellent score of 8.8 for the technical management and 8.7 for the commercial management. The satisfaction score in 2019 was 8.7 in both categories. So the company was able to maintain the same high level of satisfaction and to increase it even slightly. "With about 54 percent more customers taking part in the 2021 customer satisfaction survey, we also succeeded in convincing even more investors of the quality of our services," says Ulrike Wickfeld, Head of Key Account Management. This year, a total of 34 customers were surveyed, compared to "only" 22 participants in 2019.

In the area of recommendations, wpd windmanager was also able to maintain the excellent level of the 2019 customer satisfaction survey. "9 out of 10 customers would recommend us and our services," explains Till Schorer, Director Sales. "This is a great result for us and it emphasizes the partnership we have with our customers." In this regard, the feedback from customers is both praise and incentive. The close exchange aims to continuously optimize the services and thus to further increase the quality and the satisfaction of the customers.

This is what wpd windmanager customers say:

“Quick responses, friendly staff, constructive exchange.”

“The customer-oriented support with central contact persons from wpd windmanager is increasingly becoming a unique selling point in the industry.”

“Keep it up!”

With which services is wpd windmanager particularly convincing:

“The wide range of knowledge and expertise in all (even new) topics.”

“Fast and independent proactive way of working.”

“High professional competence, reliability, friendliness.”

Further information at www.windmanager.net

About wpd windmanager

As Germany's leading and globally operating company in the commercial as well as technical management of wind farms and solar projects, wpd windmanager employs 470 people. Worldwide, wpd windmanager manages 529 wind farms with 2,711 wind turbines, 108 solar farms and a total capacity of 5,870 megawatts. For more than 20 years, investment companies, public utilities, operators and investors have already relied on the company's profound expertise. In addition to Germany, wpd windmanager is operating in various other European countries, in South America and in Asia. The company is growing: new locations and markets are being added continuously. Currently, wpd windmanager has 19 locations in 10 countries. The quality management system is certified according to DIN EN ISO 9001.

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© wpd windmanager GmbH & Co. KG

Bremen, 24 January 2022

Publication and Reprint free of charge; please send a voucher copy to wpd windmanager GmbH & Co. KG.

Attention editorial offices - For further questions please contact:

Press contact:
wpd windmanager GmbH & Co. KG
Marketing & PR
Daniel Engelhardt
Tel: +49 (0)421 897660-460
E-mail: d.engelhardt@wpd.de

wpd windmanager GmbH & Co. KG
Stephanitorsbollwerk 3
D-28217 Bremen

Website: https://www.windmanager.net


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